FAQ - Financial Information
Q: Record Changes
A: It is the patient's responsibility to notify the office of any personal record changes such as, name change; address; phone number (home, work, or cell) and insurance. However, to keep our records current you will be asked to complete new demographics every six months.
Q: Insurance
A: If your insurance requires a referral or authorization, it is your responsibility to obtain it from your Primary Care Physician. This referral or authorization number is required for your initial orthopedic evaluation and treatment (ie: surgery, therapy, x-ray, DME). As an existing treating patient, the same will apply if your visits have expired, for continued treatment as necessary.
Q: Insurance Copays and Deductibles
A: Insurance copays and deductibles, as required, are expected at the time of service.
Q: Payment Method
A: We accept Cash, Checks, Mastercard, Visa and American Express. Whatever method is chosen, we expect that all arrangements prior to appointments or surgery to be made.
Q: Appointments
A: If you need to cancel or reschedule your appointment, please contact the office within 24 hours prior to your scheduled appointment date.
Q: Surgery Cases
A: An attempt will be made to contact you to collect any insurance copays or deductibles prior to your scheduled surgery. In most cases we will be able to give you an estimate on the surgeon cost of your surgery beforehand. Our Financial Coordinator will help you finalize any financial arrangements before your surgery.
Q: Charges for Ambulatory Surgery
A: Charges for the surgeon and facility is separate. The anesthesiologist, and if applicable, your radiologist and pathologist will bill you separately for their services.
Q: Workers Compensation Cases
A: If you are an injured worker and coming here for treatment, your Adjuster or Nurse Case Manager will be coordinating your appointments and treatment.
Q: Automobile Cases
A: If you are an automobile accident case, please bring with you your automobile insurance and any medical insurance necessary for filing of treatment rendered.
Q: Appointment and Pre-registration Verification
A: Our staff will attempt to contact you prior to your appointment to verify any new patient registration, appointments (new and existing treating patients) and insurance.
Q: Arrival Time
A: Please arrive 10 minutes prior to your appointment time to allow ample time for our staff to set up and finalize your records. If your are an existing treating patient with any changes, please arrive 10 minutes prior to your appointment time to allow time for our staff to make the necessary changes to your records.
Please feel free to contact us (select Financial Accounts) with any questions or concerns you may have regarding your appointment or matters pertaining to your billing account.
